Damaged or Missing Items:
Please Contact Us immediately. Be sure to include your name, invoice ID, phone number, and describe damaged/missing items. We will only accept one claim of damaged/missing items per order, so please be sure you are accurate with your claim. We will not accept claims for damaged or missing items beyond 5 business days after delivery.
All items in our online catalog are eligible for return within 30 days from the delivery confirmation date. In order for a refund* to be issued the following criteria must be met**.
- All items must be in the original packaging and in new/unused/resellable condition to be eligible for return.
- A copy of the packing slip must be included in the package.
- You must ship the items back to us at your expense using any carrier of your choice. Please be sure to package your items well and purchase insurance if you feel it is necessary. We are not responsible for any damage that occurs during return shipping.
- All items must be shipped back to:
- Discount Home Furnishings Inc
191 W Industry Dr
Springfield KY 40069
- Discount Home Furnishings Inc
Definition of new/unused/resellable as defined by Discount Home Furnishings Inc: Product in the original undamaged manufacturer packaging with all included undamaged parts & components and packaged in manufacturer packaging just as received with all manufacturer wrapping and protection.
*If ordering samples, you may Contact Us with your intent of the samples and Discount Home Furnishings, Inc may alter all or some of the above return information on an individual order basis at the discretion of Discount Home Furnishings, Inc.
*If your return adheres to the above standards, we will refund 100% of the product purchase price (No shipping charges will be refunded). If your order qualified for free shipping $5.95 will be deducted from the refund amount. Furthermore, if your return is outside of the 30 day window or any of the above criteria is not met, we reserve the right to withhold a reasonable restocking fee.
**Assuming there are no prior agreements.
- $5.95 total shipping to anywhere in the Continental US
- Free shipping on orders over $149.00
By our standards at Discount Home Furnishings Inc., all items purchased ship from the Discount Home Furnishings Inc or associated vendors warehouses within 2 business days unless major delaying circumstances occur beyond Discount Home Furnishings control. Most orders are delivered within 3 - 7 business days beyond the date the order is placed. If there are any known delaying circumstances pertaining to your order or any products on your order, you will be notified of the delay if the delivery time will exceed 7 business days from the purchase date. Once shipped, your order should arrive in 1 - 5 business days.. You can track your order by clicking on Order Status at the top of any page (Must have an account in order to obtain order status).
NOTE: It is the buyer's sole responsibility to provide a sufficient deliverable address. If you have different addresses for UPS and USPS deliveries, it is up to the buyer to provide us with this information. Any shipment that returns back to our warehouse due to an insufficient address being supplied by the customer, will be processed as a return with all actual shipping charges being withheld from the refund total. Only the buyer can verify that their own address is correct. Discount Home Furnishings, Inc has no way of knowing if there is an error in someone's shipping address as provided by the buyer.
Hawaii, Alaska, Peurto Rico, APO, FPO, & all Worldwide Customers:
In order to ship to these locations you, the customer, must Contact Us with a list of items desired. At this point, we will contact you with a shipping quote.
By our standards, here at Discount Home Furnishings Inc., all items, shipping to these locations, ship within 3-4 business days from the date of purchase unless major delaying circumstances occur. In which case, you will be informed of the circumstances and of the estimated additional handling time. To estimate the ship date, add the additional handling time to the standard handling time. Once shipped, your order should arrive in 3-12 business days.